Terms of Service

Effective Date: July 2, 2026 | Last Updated: July 2, 2026

1. Acceptance of Terms

Welcome to Zupas ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") govern your access to and use of our website located at zupasgo.click (the "Website"), as well as any related services, features, content, applications, and functionality offered by Zupas in connection therewith (collectively, the "Services").

By accessing or using our Website or Services, placing an order, creating an account, or otherwise engaging with us in any manner, you ("User," "Customer," or "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding contract between you and Zupas. If you are using the Services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and your agreement to these Terms will be treated as the agreement of that entity.

You must be at least eighteen (18) years of age to use our Services. By using the Services, you represent and warrant that you are at least 18 years old, or that you are at least 13 years old and have obtained verifiable parental or guardian consent. We do not knowingly collect personal information from children under 13 years of age without appropriate consent.

If you have any questions regarding these Terms, please contact us at [email protected] before using the Services.

2. Company Information

The Services are operated by:

3. Description of Services

Zupas operates in the food and restaurant industry, providing customers with access to food-related services through our Website and associated platforms. Our Services may include, but are not limited to, the following:

• Online Food Ordering: We provide an online platform through which customers may browse our menu offerings, customize food and beverage selections, and place orders for pickup or delivery.
• Menu Information: We publish detailed menu information, including ingredient lists, nutritional data, allergen information, and pricing, to help customers make informed decisions about their food choices.
• Account Management: Users may create and manage personal accounts to streamline future orders, save preferences, track order history, and manage loyalty rewards where applicable.
• Catering and Group Orders: We may offer catering services and group ordering options for corporate events, parties, and other gatherings, subject to availability and advance notice requirements.
• Loyalty and Rewards Programs: We may operate customer loyalty and rewards programs that allow users to earn and redeem points, discounts, or other benefits based on qualifying purchases.
• Promotions and Offers: We may periodically offer special promotions, discounts, or limited-time offers through our Website, email communications, or mobile platforms.
• Customer Support: We provide customer service assistance through our email and contact channels to address questions, concerns, feedback, and complaints related to our Services.

We reserve the right to modify, suspend, expand, or discontinue any aspect of our Services at any time, with or without prior notice, at our sole discretion. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Availability of specific menu items, promotions, and services may vary by location, time of day, season, and other factors. We do not guarantee the continuous availability of any particular product or feature.

4. User Accounts and Registration

To access certain features of our Services, including placing orders and participating in loyalty programs, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the confidentiality and security of your account credentials, including your password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other breach of security;
• Not share your account credentials with any other person or entity.

We reserve the right to terminate or suspend your account at any time, with or without notice, for any reason, including but not limited to a violation of these Terms. You may also delete your account at any time by contacting us at [email protected].

5. User Obligations and Prohibited Activities

By using our Services, you agree to use them only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You agree that you will not engage in any of the following prohibited activities:

5.1 General Prohibited Conduct

• Using the Services for any unlawful, fraudulent, deceptive, or unauthorized purpose;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Collecting or harvesting any personally identifiable information from the Website without authorization;
• Using automated tools, bots, scripts, or other means to access or scrape content from the Website;
• Attempting to gain unauthorized access to any portion of the Website, its related systems, networks, or servers;
• Interfering with or disrupting the integrity, performance, or operation of the Website or its infrastructure;
• Uploading, transmitting, or distributing any viruses, malware, or other harmful or malicious code;
• Engaging in any activity that imposes an unreasonable or disproportionate load on our infrastructure;
• Circumventing, disabling, or otherwise interfering with any security-related features of the Website;
• Using the Services to send spam, unsolicited communications, or commercial messages not expressly authorized by us.

5.2 Ordering and Commerce Prohibited Activities

• Placing fraudulent, false, or fictitious orders for the purpose of deception or financial gain;
• Misrepresenting food allergies or dietary restrictions for purposes other than health and safety;
• Abusing return, refund, or promotional policies in bad faith;
• Reselling or redistributing food products ordered through our Services for commercial purposes without prior written authorization;
• Attempting to apply promotions, coupons, or discounts in a manner inconsistent with their stated terms;
• Providing false or stolen payment information when placing orders.

5.3 Content and Communication Prohibited Activities

• Submitting reviews, comments, or feedback that are false, misleading, defamatory, harassing, or abusive;
• Posting content that infringes upon any third party's intellectual property rights;
• Engaging in any form of harassment, intimidation, or threatening behavior directed at our staff, other users, or any third party.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including removing content, terminating accounts, and reporting violators to law enforcement authorities.

6. Ordering, Payment, and Pricing

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food products or services subject to these Terms. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or description, or suspicion of fraudulent activity.

Once you submit your order, you will receive an order confirmation email or notification. This confirmation does not constitute our acceptance of your order but rather an acknowledgment that we have received it. Your order is accepted when we confirm preparation has begun or provide a final confirmation of fulfillment.

6.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without prior notice. We make every effort to ensure that our prices are accurate; however, in the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price, notify you of the error, and offer you the opportunity to reorder at the correct price.

Prices displayed on the Website do not include applicable sales tax, delivery fees, service charges, or gratuity unless expressly stated otherwise. All applicable taxes and fees will be disclosed to you prior to the completion of your order.

6.3 Payment

Payment for orders must be made at the time of purchase using one of the accepted payment methods listed on our Website, which may include major credit cards, debit cards, digital wallets, and other payment methods as we may designate from time to time. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the applicable amount.

We use industry-standard encryption and security protocols to protect your payment information. However, we are not responsible for any unauthorized access to your payment information that results from factors outside our reasonable control.

6.4 Refunds and Cancellations

Our refund and cancellation policy is applied at our sole discretion. If you believe there is an error with your order or if you received a product that does not meet the description, please contact us promptly at [email protected] with details of your concern. We will evaluate your claim and, where appropriate, offer a replacement, store credit, or refund. Refunds, if approved, will generally be processed to the original payment method within five to ten (5-10) business days.

7. Allergen and Nutritional Information

We endeavor to provide accurate allergen and nutritional information for our menu items on our Website. However, please be aware of the following important limitations:

• Our food products are prepared in facilities that handle common allergens, including but not limited to nuts, gluten, dairy, eggs, soy, shellfish, and other potential allergens. Cross-contamination may occur.
• Nutritional information is provided for general informational purposes only and may vary based on portion size, preparation method, and ingredient substitutions.
• We cannot guarantee that any menu item is entirely free from a specific allergen.
• If you have severe food allergies or dietary restrictions, we strongly encourage you to contact us directly at [email protected] before placing an order, and to consult with a qualified healthcare professional regarding your dietary needs.

We shall not be liable for any adverse reactions, illness, injury, or harm resulting from allergen exposure or reliance on the nutritional information provided on our Website.

8. Intellectual Property Rights

8.1 Ownership

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, icons, images, audio clips, video content, data compilations, software, and the design, selection, and arrangement thereof — are the exclusive property of Zupas and/or its licensors and are protected by United States and international copyright, trademark, trade dress, patent, trade secret, and other intellectual property laws.

The Zupas name, logo, trade dress, and all related product and service names, design marks, and slogans are trademarks or service marks of Zupas. You may not use such marks without the prior written permission of Zupas. All other trademarks, service marks, and trade names appearing on the Website are the property of their respective owners.

8.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the Website;
• Use any data mining, robots, or similar data gathering or extraction tools on the Website;
• Frame or mirror the Website on any other website or application without our express written consent;
• Use the Website or its content for any commercial purpose or for any public display, whether commercial or non-commercial, without our express written consent.

8.3 User-Submitted Content

If you submit, post, or otherwise provide any content through our Website, including but not limited to reviews, comments, photographs, feedback, or suggestions ("User Content"), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to grant such license, and that your User Content does not violate any third party's rights or any applicable law.

9. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Zupas. These links are provided for your convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of any third-party websites or services. We do not endorse or make any representations about such third-party websites or the information, products, or services they provide.

If you access any third-party websites or services through links on our Website, you do so entirely at your own risk and subject to the terms and conditions of those websites. We strongly encourage you to review the terms and privacy policies of any third-party websites you visit.

10. Disclaimers

10.1 As-Is Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZUPAS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

10.2 Service Availability

WE DO NOT WARRANT THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THE SERVICES.

10.3 Food Product Disclaimer

WE DO NOT WARRANT THAT FOOD PRODUCTS WILL MEET YOUR SPECIFIC DIETARY, HEALTH, OR TASTE PREFERENCES. DESCRIPTIONS OF MENU ITEMS ON THE WEBSITE ARE FOR INFORMATIONAL PURPOSES ONLY. ACTUAL PRODUCTS MAY VARY FROM DESCRIPTIONS DUE TO SEASONAL AVAILABILITY, INGREDIENT SUBSTITUTIONS, OR PREPARATION VARIATIONS.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZUPAS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) ONE HUNDRED DOLLARS ($100.00); OR (B) THE TOTAL AMOUNT PAID BY YOU TO ZUPAS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the exclusion or limitation of certain types of damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zupas and its officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of the Website or Services;
• Your User Content or any content you submit, post, or otherwise transmit through the Services;
• Your violation of any rights of any third party, including intellectual property rights, privacy rights, or contractual rights;
• Any dispute or issue between you and any third party;
• Your willful misconduct, fraud, or gross negligence.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is available on our Website and is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent applicable, we comply with the requirements of the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) with respect to California residents, as well as other applicable U.S. federal and state privacy laws and regulations, including the Federal Trade Commission Act (FTC Act) governing unfair or deceptive practices in commerce.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States and the laws of the state applicable to the primary place of business of Zupas, without giving effect to any principles of conflict of laws that would require or permit the application of the laws of any other jurisdiction.

Subject to the Dispute Resolution provisions set forth below, you and Zupas each irrevocably submit to the exclusive personal jurisdiction of the federal and state courts located in the United States for the resolution of any dispute arising out of or in connection with these Terms or your use of the Services. You waive any objection to the exercise of jurisdiction over you by such courts and to the laying of venue of any such proceeding in such courts.

You acknowledge and agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or to any transaction conducted through the Services.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us at [email protected] and provide a written description of your dispute, including the nature of the claim and the relief sought. We will attempt to resolve the dispute informally within thirty (30) calendar days of receiving your written notice. If we are unable to resolve the dispute informally within that period, either party may proceed with formal dispute resolution as set forth below.

15.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except as provided in Section 15.4 below, any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Services, or any products or services provided by Zupas, including any question regarding the existence, validity, or termination of these Terms, shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, which are available at www.adr.org. The arbitration shall be conducted in English and shall take place in the United States.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of these Terms, including any claim that all or any part of these Terms is void or voidable. The arbitrator's award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

15.3 Class Action Waiver

YOU AND ZUPAS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Zupas agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

15.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or other proprietary rights. Additionally, claims that are eligible for small claims court may be brought in small claims court.

15.5 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND ZUPAS EACH WAIVE THE RIGHT TO A JURY TRIAL WITH RESPECT TO ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

16. Term and Termination

16.1 Term

These Terms shall remain in full force and effect while you use the Website or Services or maintain an account with us. Certain provisions of these Terms, including but not limited to intellectual property rights, limitation of liability, indemnification, and dispute resolution, shall survive the termination of these Terms and your use of the Services.

16.2 Termination by You

You may terminate your use of the Services at any time by discontinuing use of the Website and, if applicable, by closing your account by contacting us at [email protected].

16.3 Termination by Zupas

We reserve the right to suspend or terminate your access to the Website and Services at any time, for any reason, with or without notice, including but not limited to:

• Your breach or violation of any provision of these Terms;
• Your engagement in fraudulent, unlawful, or harmful activity;
• Our decision to discontinue or materially alter the Services;
• Technical, security, or operational reasons that require us to restrict access.

16.4 Effect of Termination

Upon termination of your account or access to the Services for any reason, your right to use the Services will immediately cease. Any outstanding orders or obligations incurred prior to termination shall remain subject to these Terms. We shall not be liable to you or any third party for any termination of your access to the Services.

17. Changes to These Terms

We reserve the right to modify, amend, or update these Terms at any time, at our sole discretion. When we make material changes to these Terms, we will provide notice by updating the "Last Updated" date at the top of this page and, where appropriate, by sending an email notification to the address associated with your account or by displaying a prominent notice on our Website.

Your continued use of the Website or Services after any such changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Services and, if applicable, close your account. We encourage you to review these Terms periodically to stay informed of any updates.

No modification to these Terms will apply retroactively to disputes that arose before the effective date of such modification.

18. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, unenforceable, or contrary to applicable law for any reason, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving as much of the original intent and effect of such provision as possible. If such modification is not possible, the provision shall be deemed severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, which shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or guidelines published by us on the Website, constitute the entire agreement between you and Zupas with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter herein.

No waiver by Zupas of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Zupas to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fire, flood, war, terrorism, civil unrest, government actions or restrictions, labor disputes, supply chain disruptions, power outages, internet outages, or failures of third-party service providers. In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we will use commercially reasonable efforts to resume performance as soon as practicable.

21. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any purported assignment in violation of this provision shall be null and void. We may freely assign, transfer, or delegate any of our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

22. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Our exercise of any right or remedy under these Terms shall not preclude us from exercising any other right or remedy available to us at law or equity.

23. Notices

Any notices or communications required or permitted to be given to Zupas under these Terms shall be in writing and sent to us at [email protected]. We may provide notices to you through the email address associated with your account, through a prominent notice on our Website, or by other means as we may designate from time to time. Notices shall be deemed received when sent, if by email, or when posted, if by Website notice.

24. Electronic Communications and Consent

By using our Services, you consent to receive electronic communications from us, including but not limited to order confirmations, receipts, promotional materials, updates, and notices regarding these Terms. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you wish to opt out of receiving promotional communications, you may do so by following the unsubscribe instructions in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional or operational communications related to your account or orders.

25. Compliance with Applicable Law

You agree to comply with all applicable laws, regulations, and rules in connection with your use of the Services, including but not limited to:

• The Federal Trade Commission Act (FTC Act) and applicable FTC regulations governing consumer protection and unfair or deceptive trade practices;
• The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), to the extent applicable;
• The Americans with Disabilities Act (ADA) and applicable accessibility standards;
• The Computer Fraud and Abuse Act (CFAA);
• The Electronic Communications Privacy Act (ECPA);
• All applicable state and local food safety and consumer protection laws and regulations;
• Any other federal, state, or local laws applicable to your jurisdiction or use of the Services.

26. Contact Information

If you have any questions, concerns, feedback, or complaints regarding these Terms of Service, or if you need to contact us for any reason related to our Services, please reach out to us using the contact information below: